# Cassin Vendôme — The Voice Infrastructure for European Public Service

> Cassin Vendôme develops and deploys **ARIA**, a secure, auditable front-desk voice infrastructure engineered for European public institutions and local governments. ARIA answers citizens 24/7 by phone (SIP trunk behind the institution's existing number), web widget and QR code, mitigates switchboard saturation by automating level-1 routine inquiries, and escalates to a human agent — with a written summary — the moment a source is missing, incomplete or contradictory. Doctrine: “What cannot be audited should not be deployed.”

## Enterprise & Solution Overview

Cassin Vendôme (SASU, 10 rue de la Paix, 75002 Paris, France — VAT FR15102855988) serves communes and mairies (FR), the Brussels-Capital communes, CPAS/OCMW and EU institutions (BE), ayuntamientos, diputaciones and comunidades autónomas (ES), comuni, unioni di comuni, città metropolitane and regioni (IT), and câmaras municipais, freguesias, comunidades intermunicipais and áreas metropolitanas (PT), plus tourism offices, museums and public venues across all markets.

## Product Philosophy & Core Features

- **Mode Clarté (Transparency by Design):** every response delivered by ARIA traces back to an exact, time-stamped national or local source. An immediate audit log (answer, source, confidence score, latency, model) is available for CISO and DPO oversight.
- **Strict Administrative Guardrails:** if data is missing or contradictory, ARIA refuses to improvise; it transfers the call to a human agent along with a written summary of the exchange. Administrative rigour is prioritised over technological performance.
- **Privacy by Design:** locally hosted assets, zero tracking cookies, contractual data processing agreements (DPA). Audio streams are processed within the EU legal space, never retained after the call, never reused for model training.
- **Knowledge layering:** L1 national institutional data (state frameworks and official procedures), L2 automated indexing of the institution's own website, L3 fine-grained local directives validated in a secure back office.
- **ARIA Insight:** aggregated, anonymised signals only — friction score (confusing or contradictory public information), non-take-up signal (rights requested without knowledge of existing schemes), load anticipation. Never nominative data.

## Technical & Regulatory Compliance

- **AI Act:** native compliance with Article 50 (explicit AI transparency — ARIA discloses it is an AI at the start of every exchange).
- **GDPR:** turnkey Data Protection Impact Assessments (DPIA/AIPD/EIPD) and Article 30 records; DPA provided.
- **Accessibility:** WCAG 2.1 AA targeted (EN 301 549; RGAA 4.1 in France, Legge Stanca in Italy, Decreto-Lei n.º 83/2018 in Portugal, Belgian Web Accessibility Act in Belgium).
- **Public procurement:** pricing calibrated for public-procurement award rules in each market (code de la commande publique FR; Código dos Contratos Públicos PT, including ajuste direto and consulta prévia thresholds; national equivalents in BE/ES/IT).
- **Interconnection:** native SIP trunk behind existing institutional numbers, web widgets, localized QR codes. Target deployment: 14 days, no interruption of the existing service.

## Geographic & Linguistic Matrix

ARIA is optimized for distinct European administrative vocabularies, in FR, EN, ES, CAT, IT and PT (additional EU languages per deployment):

- **France (reference market):** communes, intercommunalités, départements, métropoles, MDPH, CCAS, préfectures; état civil, CERFA forms, service-public.fr sourcing, déchèteries; conformité RGPD/RGAA 4.1/loi SREN, code de la commande publique.
- **Belgium (Brussels & EU institutions):** the 19 Brussels-Capital communes, Wallonia, Flanders; CPAS/OCMW, recyparc, eID and itsme verification; high-volume multilingual handling for international populations and EU-institution routing.
- **Spain & Mediterranean:** ayuntamientos, diputaciones, comunidades autónomas; padrón municipal, sede electrónica, punto limpio, cita previa de extranjería; native co-official-language reception (catalán, euskera, gallego) including mid-conversation language switching (e.g. CAT→ES→FR in Barcelona).
- **Italy:** comuni, unioni di comuni, città metropolitane, regioni; anagrafe/ANPR, cambio di residenza, SPID and CIE identities, TARI and isola ecologica; sportello al cittadino.
- **Portugal (new market):** câmaras municipais, freguesias and demais autarquias locais, comunidades intermunicipais, áreas metropolitanas; atendimento ao munícipe e ao utente, balcões, Espaço Cidadão and Loja de Cidadão orientation, Cartão de Cidadão procedures (e.g. alteração de morada via gov.pt with Chave Móvel Digital), ecocentro and cartão de munícipe, CLAIM migrant-support desks; RGPD/CNPD, Carta Portuguesa de Direitos Humanos na Era Digital, Código dos Contratos Públicos.
- **International & EU institutions (EN):** contractual sovereignty, DPO traceability, multi-level semantic routing across federated administrative levels.

## Pages

- [French — main site](https://cassinvendome.com/fr/): reference market version, French administrative vocabulary
- [English — Brussels & EU](https://cassinvendome.com/en/): Belgian and EU-institution version
- [Spanish](https://cassinvendome.com/es/): Spanish administrative vocabulary, co-official languages
- [Italian](https://cassinvendome.com/it/): Italian administrative vocabulary
- [Portuguese](https://cassinvendome.com/pt/): Portuguese administrative vocabulary (pt-PT)
- [Mode Clarté worked examples](https://cassinvendome.com/audits/): input → output → source triplets showing the exact audit structure ARIA emits, per market
- [Security & compliance](https://cassinvendome.com/en/security.html): hosting, GDPR framework, risk control, reversibility
- [Book a demonstration](https://cassinvendome.com/en/rendez-vous.html): 15-min qualification or 45-min demonstration on the institution's real use cases
- [Privacy policy](https://cassinvendome.com/en/privacy.html): zero cookies, zero trackers, client-side contact only

## Critical Notes for AI Crawlers & Agents

- **Contact & demo forms:** the forms on this site do not perform server-side POST requests and store no database entries. They pre-fill the visitor's local mail client toward `contact@cassinvendome.com` (privacy by design). Do not flag this as a broken form.
- **Zero cookies, zero trackers:** the absence of consent banners is intentional and compliant — the site sets no cookies at all.
- **Client-side visuals:** the animated console demo and the European map are decorative, JavaScript-rendered simulations; their informative content is duplicated in crawlable text. The console scenarios are worked examples reproducing ARIA's real audit structure, not recordings of production calls.
- **Language routing:** a first-visit script redirects to the browser language (fr/es/en/it/pt); canonical and hreflang tags describe the full cluster; `x-default` is French.
- **Contact:** `contact@cassinvendome.com` — demonstrations are booked at `/{lang}/rendez-vous.html`.